Privacy Policy — sky4d

sky4d ("we", "us", "our") operates the online betting and gaming platform accessible at sky4d.bet (the "Platform"). sky4d is Indonesia's premier English-language betting destination, offering sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), poker tournaments, and bingo to adult players.

For the purposes of this Privacy Policy, sky4d is the data controller — meaning we determine the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, please refer to Section 15 (Contact & DPO) for the appropriate contact details.

sky4d collects personal data in several categories, depending on how you interact with the Platform. The table below summarizes the categories of data we may hold about you:

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) unless it is incidentally disclosed during KYC document review, in which case it is processed only to the extent necessary to complete the verification process and is not used for any other purpose.

sky4d collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or filling in any form on the Platform;
• Automated technologies: Technical and usage data collected automatically as you browse and interact with the Platform, including via cookies, web beacons, server logs, and similar tracking technologies (see Section 7);
• Third-party sources: Data received from payment processors (e.g., interbank transfer confirmation data from BCA, BRI, BNI, Mandiri), identity verification service providers, fraud detection partners, and game studio operators whose games are hosted on sky4d;
• Public sources: Publicly available information used to supplement identity verification where permitted by applicable data protection law.

sky4d uses the personal data we hold about you for the following purposes:

• Account management: Creating, maintaining, verifying, and securing your sky4d account;
• Service delivery: Processing deposits and withdrawals, settling bets and game outcomes, administering bonuses and promotions, and providing customer support;
• KYC and compliance: Verifying your identity and age (21+), meeting our anti-money laundering (AML) obligations, and complying with any applicable legal or regulatory requirements;
• Fraud prevention and security: Detecting and investigating suspicious activity, unauthorized access, bonus abuse, collusion, and other forms of prohibited conduct described in our Terms and Conditions;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior, administering self-exclusion and deposit limit requests, and contacting Players where we have a duty-of-care concern;
• Platform improvement: Analyzing usage patterns to improve the design, functionality, and content of the sky4d Platform;
• Marketing communications: Sending you promotional offers, bonus notifications, and event announcements (e.g., Ramadhan promotions, Idul Fitri cashback offers, Indonesian Independence Day specials) — only where you have opted in to receive such communications or where we have a legitimate interest in doing so under applicable law. You may opt out at any time;
• Legal proceedings: Establishing, exercising, or defending legal claims involving sky4d.

sky4d will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

sky4d processes your personal data on the following legal grounds, depending on the specific processing activity:

sky4d does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary to operate the platform or comply with legal obligations:

• Payment processors and financial institutions: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) and cryptocurrency settlement networks, for the purpose of processing your transactions;
• Identity verification providers: Third-party KYC service providers engaged to verify the authenticity of identity documents and cross-check personal data against global sanctions and politically exposed persons (PEP) lists;
• Game studio operators: Licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, who may receive session and outcome data necessary to operate their games on the sky4d platform;
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under strict data processing agreements;
• Legal and regulatory authorities: Law enforcement agencies, courts, regulators, or other public bodies where sky4d is required by law, court order, or regulatory directive to disclose personal data;
• Professional advisors: Lawyers, auditors, and accountants bound by confidentiality obligations, where disclosure is necessary in connection with legal proceedings or business compliance.

All third-party service providers who process personal data on behalf of sky4d are required to handle that data in accordance with this Privacy Policy and applicable data protection law, under the terms of a written data processing agreement.

sky4d uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use are as follows:

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For full cookie management options, visit your account settings page after logging in.

sky4d retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, tax, or reporting obligations. The following general retention periods apply:

• Account and transaction data: Retained for a minimum of five (5) years following account closure, or longer where required by applicable AML or financial record-keeping regulations;
• KYC verification documents: Retained for a minimum of five (5) years from the date of submission, in line with international anti-money laundering standards;
• Gaming and betting history: Retained for a minimum of three (3) years from the date of each transaction, for dispute resolution and audit purposes;
• Support communications: Retained for two (2) years from the date of resolution of each support interaction, unless the communication is relevant to ongoing legal proceedings;
• Marketing preferences and consent records: Retained for the duration of your account and for two (2) years following account closure.

Once the applicable retention period expires and there is no other lawful basis for continued retention, sky4d will securely delete or anonymize your personal data.

sky4d implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the sky4d platform;
• Encrypted storage of passwords using modern one-way hashing algorithms — sky4d staff cannot read your password in plain text;
• Role-based access controls that restrict staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits conducted by independent third-party security specialists;
• Two-factor authentication (2FA) available to all Players and mandatory for all sky4d administrative staff;
• Continuous real-time monitoring of platform systems for anomalous activity, intrusion attempts, and data exfiltration signals.

Subject to applicable data protection law, you have the following rights with respect to your personal data held by sky4d:

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is processed;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis for retaining it. Note that this right is subject to our legal retention obligations — we cannot erase data that we are required to keep by law;
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is under review;
• Right to data portability: You may request a copy of the personal data you provided to us in a structured, machine-readable format;
• Right to object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing purposes. Where you object to direct marketing, we will cease processing for that purpose immediately;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our Data Protection contact as described in Section 15. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a rights request.

The sky4d platform integrates third-party services to deliver certain features, including game content from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as payment infrastructure from Indonesian banking and e-wallet providers. These third parties operate under their own privacy policies, and sky4d is not responsible for their data practices beyond the scope of the data processing agreements we hold with them.

sky4d does not embed third-party social media plugins, tracking pixels from external advertising networks, or any other third-party technology on the platform beyond what is strictly required to operate the services described in this policy. We do not share your gaming or betting data with social media platforms.

sky4d is strictly a 21+ platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes date-of-birth verification, and KYC procedures require submission of a valid government-issued photo ID to confirm age.

If sky4d becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account, return any deposited funds to the payment source where practicable, and securely delete all personal data associated with that account.

If you believe a minor has registered an account on sky4d, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

sky4d's platform infrastructure and some of its third-party service providers are located outside Indonesia. As a result, your personal data may be transferred to and processed in countries other than Indonesia. Where such transfers occur, sky4d ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that impose data protection obligations equivalent to those applicable to sky4d;
• Transfer only to jurisdictions that maintain adequate data protection standards as recognized by relevant international frameworks;
• Encryption of data in transit and at rest throughout any cross-border transfer.

By using the sky4d platform, you acknowledge and consent to the transfer of your personal data outside Indonesia as described in this clause, subject always to the security and safeguard measures described in Section 9.

sky4d reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised policy on this page with an updated "Last Updated" date and, where practicable, notify active Players by email. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the sky4d platform following publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment, you should cease using the platform and contact support to request account closure and data deletion in accordance with your rights under Section 10.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sky4d handles your personal data, please contact us through the following channels:

• Email: [email protected] — for general privacy inquiries and data rights requests
• Data Subject Requests: Submit your request via the live chat feature on the platform after logging in to your account, or by emailing the address above with the subject line "Data Rights Request"
• Response Time: We aim to acknowledge all privacy inquiries within 48 hours and to provide a full response within 30 calendar days
• Support Availability: Our team is available 24/7 in both English and Bahasa Indonesia, across all Indonesian time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9)

For formal data protection correspondence, please mark your communication clearly as "Privacy Policy — Data Protection Inquiry" to ensure it reaches the appropriate team member without delay.